Shipping policy

Shipping Policy

At NYXIE, we offer free worldwide shipping on all orders.

Processing Times

Orders are typically processed within 1–3 business days after purchase.

Once your order has been processed and shipped, you will receive an email with your tracking information.

Estimated Delivery Times

After processing, estimated shipping time is:

6–12 business days

Delivery times may vary depending on your country, local carrier, customs processing, holidays, weather, or other circumstances outside of our control.

Worldwide Shipping

NYXIE ships to customers worldwide. 🌎

International orders may occasionally experience additional delays due to customs or local delivery services.

Any customs duties, taxes, or import fees required by your country are the responsibility of the customer unless otherwise stated at checkout.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address used during checkout.

Please allow some time for tracking updates to appear after receiving your shipping confirmation, as carriers may take time to scan the package into their system.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

NYXIE is not responsible for packages that are delayed, lost, or delivered incorrectly due to inaccurate or incomplete information entered at checkout.

If you notice an error with your shipping information, contact us as soon as possible at store.nixie@gmail.com. We cannot guarantee changes once an order has entered processing.

Lost or Delayed Packages

If your tracking has not updated for an extended period or you believe your package may be lost, contact us at store.nixie@gmail.com with your order number.

Our team will review the tracking information and help determine the appropriate next steps.

Delivered but Not Received

If your tracking shows that your package was delivered but you cannot locate it, please first check:

  • Around your delivery location

  • With household members or neighbors

  • With your local carrier

  • Any secure parcel or mail areas at your address

If you still cannot locate your order, contact us and we will review the situation with you.

Questions?

For any shipping-related questions, contact us at:

store.nixie@gmail.com