Refund policy

Return & Refund Policy

At NYXIE, we want you to feel confident when placing your order. Because our garments are close-fitting, personal-wear items, we follow strict hygiene standards regarding returns and exchanges.

Returns & Exchanges

For hygiene and health-safety reasons, all NYXIE garments are final sale once delivered. We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect style selection

  • Fit or sizing preferences

  • Items that have been worn or tried on

  • Orders no longer wanted after purchase

This policy does not limit any consumer rights that cannot legally be excluded in your country or region.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at store.nixie@gmail.com.

Include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

Our team will review your request and determine the appropriate resolution, which may include a replacement, store credit, or refund depending on the circumstances.

Refunds

Refunds are not provided for change-of-mind purchases or sizing/fit preferences.

If a refund is approved due to an eligible order issue, it will be sent back to your original payment method. Processing times after approval may vary depending on your bank or payment provider.

Order Cancellations

Orders begin processing shortly after they are placed. Because of this, orders cannot be cancelled once submitted.

Please double-check your shipping information, selected style, and order details before completing checkout.

Shipping Issues

If your tracking shows an unusual delay, your package appears lost, or you experience another delivery issue, contact us at store.nixie@gmail.com and we will help review the situation.

NYXIE is not responsible for delivery delays caused by customs, local carriers, incorrect shipping information provided at checkout, or circumstances outside our control.

Questions?

If you have any questions or experience an issue with your order, contact:

store.nixie@gmail.com

We’re happy to review your situation and help wherever possible. 💗